postponed

getty

Ticketmaster Reverses Course, Offering Refunds On PPD Shows

The outcry was too great to ignore.

April 20, 2020
Categories: 

We'd posted a blog about this a couple weeks ago...how Ticketmaster had just recently changed their policy to NOT give refunds for postponed shows, only for events that had been cancelled.

Well, maybe they saw our Facebook thread, cuz you guys BIIIIIIIIIITCHED.  

And you were absolutely right!  Their "new policy" was madness, intended to further screw you over.  So...

..they reversed it!

Floored.

Starting May 1, once postponed shows set new dates, fans will begin receiving emails from Ticketmaster to initiate a full refund. Fans will then have 30 days to request a refund, otherwise their ticket will be good for the rescheduled date.

Live Nation will also offer fans an option to receive credit for cancelled and postponed shows through the Rock When You Are Ready program, or they can donate their tickets to health care workers through the Hero Nation program.

"For cancelled shows, refunds will be automatically processed within 30 days, unless fans voluntarily opt into other programs," a statement from the company reads. "Live Nation venues will offer fans an option to receive a 150% credit for the value of their tickets to be used for a future Live Nation show. Fans will also be able to donate the proceeds of their refund to a charity to give concert tickets to health care workers, with Live Nation matching ticket donations."

Nice work, everyone.